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CROSS-BORDER WHOLESALE Q&A UPDATED ยท Q4 2025

-- FAQ / WHOLESALE OPERATIONS

Every Question A
Cross-Border Buyer
Asks Before Ordering.

MOQ, spot inventory depth, tier pricing, payment terms, restocking flow -- answered in plain wholesale language. No retail noise, no hidden clauses. Built for distributors, cross-border sellers and procurement teams.

โ“ MOQ FROM 10 UNITSโ— ๐Ÿ“ฆ SPOT 72H DISPATCHโ— ๐Ÿ’ฐ TIERED CHANNEL PRICINGโ— ๐Ÿšข 5 PORTS ยท SPLIT RESTOCKINGโ— ๐Ÿ”ง ISO QC PROTOCOLโ— ๐ŸŒ 60+ COUNTRIES SERVEDโ—

-- 02 / WHOLESALE Q&A

What buyers ask most often,
answered without spin.

Tap any question to expand the official policy detail. Multiple items can stay open while you compare terms.

CATEGORY 01

MOQ & Order Volume

Q1 What is the minimum order quantity (MOQ) for wholesale clients?
MOQ varies by product category. Spot SKUs start at 10 units for large equipment (treadmills, racks) and 100 sets for accessories (dumbbells, plates). Mixed-SKU containers are allowed once the total container utilization reaches 80%.
Q2 Can I combine multiple SKUs in one purchase order?
Yes. Our wholesale desk supports mixed-SKU containers across categories -- ideal for resellers testing new product lines. A single PO can contain up to 20 different SKUs, subject to per-SKU minimums.
Q3 Is there a sample order policy before bulk purchasing?
Verified distributors may place 1-2 unit sample orders at channel price + express freight. Sample cost is fully credited against your first qualifying bulk PO of the same SKU within 90 days.
CATEGORY 02

Spot Stock & Lead Time

Q1 How fast can spot inventory be dispatched after payment?
Standard spot dispatch is within 72 hours of cleared payment, from our 30,000ใŽก Ningjin warehouse. Containers are sealed and trucked to your chosen port within 5-7 business days depending on routing.
Q2 How do I check real-time stock availability?
Registered partners receive a weekly live inventory sheet by email plus dashboard access. For urgent verification, your dedicated channel manager can confirm SKU availability within 2 hours during business days.
Q3 What is the lead time for OEM or pre-order items?
OEM customization runs 25-45 days from confirmed artwork and deposit, depending on complexity (custom color, branding, packaging, or structural mods). Pre-order non-stock SKUs typically ship in 20-30 days.
CATEGORY 03

Pricing & Payment Terms

Q1 How is your tiered channel pricing structured?
We use a transparent 4-tier structure: Trial ยท Channel ยท Distributor ยท Exclusive. Pricing reflects identical factory cost; tier upgrades depend on annual purchase volume and territory commitment, not negotiation pressure.
Q2 What payment terms and credit options do you offer?
Standard terms: 30% deposit, 70% before shipment via T/T or L/C at sight. Verified long-term partners (after 3+ successful POs) may qualify for OA 30-60 days credit or Sinosure-backed open account.
Q3 Do prices include shipping, duties, and insurance?
Default quotes are FOB China (Qingdao / Shanghai / Ningbo / Tianjin / Shenzhen). We also support CIF, CFR, and DDP on request. Import duties at destination remain the buyer's responsibility unless DDP terms are agreed in writing.
CATEGORY 04

Restocking & Logistics

Q1 Do you support split restocking across SKUs?
Yes -- split restocking is a core wholesale benefit. You can refill small batches across multiple SKUs in one container, perfect for sellers managing fast-moving inventory cycles without over-stocking.
Q2 Which Chinese ports can you ship from?
Five strategic ports: Qingdao ยท Shanghai ยท Ningbo ยท Tianjin ยท Shenzhen. Routing is chosen based on your destination and freight forwarder. Most buyers default to Qingdao (closest to our Dezhou factory) for the lowest inland trucking cost.
Q3 Can you ship LCL for smaller restocking orders?
Yes. LCL (Less than Container Load) is available for restocking orders under 15 CBM. We coordinate with trusted consolidators at all 5 ports. LCL typically adds 5-10 days versus FCL and a per-CBM surcharge.
CATEGORY 05

After-Sales & QC

Q1 What is your warranty and after-sales policy?
Standard B2B warranty: 12 months on commercial equipment, 24 months on structural frames. Spare parts are stocked locally; defective parts are replaced free during warranty with freight billed at cost.
Q2 Can buyers inspect goods before shipment?
Absolutely. We welcome third-party inspections (SGS, BV, TรœV, Intertek) or your in-house QC team at the factory before loading. Audit reports of our ISO production line are available on request.
Q3 Do you provide product certifications for export markets?
Most SKUs ship with CE, EN957, RoHS, REACH documentation. Region-specific certifications (FCC, UL, AS/NZS) are available for select SKUs -- please confirm with your channel manager before quoting.

-- 03 / TRUST FRAMEWORK

Transparent rules.
Zero hidden clauses.

Every cooperation policy is documented and accessible. The four pillars below remove the most common friction points in cross-border wholesale.

01

Written Channel Policy

All tier prices, territory protection clauses, and rebate rules are documented in your distributor agreement.

FULLY DOCUMENTED
02

Cost-Based Pricing

Quotes mirror the same factory cost structure used for our top OEM clients -- no inflated middleman margin.

FACTORY EQUAL
03

Dedicated Channel Manager

One named account lead per partner -- handles quotes, stock checks, shipping coordination and escalations.

1-TO-1 SUPPORT
04

Factory-Visit Welcome

Audit our Ningjin facility in person. Visa invitations and on-site translation provided for verified buyers.

OPEN DOOR

-- OPERATIONAL PROOF

98.7%
On-Time Dispatch
<0.4%
QC Reject Rate
12-24M
B2B Warranty
2H
Quote Response
  • โœ“ Identical production line and QC protocol as top-tier OEM clients -- no "wholesale-grade" downgrade.
  • โœ“ Regional exclusivity available after annual volume commitment is met.
  • โœ“ Sinosure-backed open-account terms available for qualified long-term partners.
  • โœ“ Pre-shipment third-party inspection welcomed and supported on-site.
BickFit wholesale warehouse -- 30,000ใŽก Ningjin facility with ready-to-ship fitness equipment

NINGJIN ยท DEZHOU ยท SHANDONG

30,000ใŽก wholesale warehouse

Ready stock ยท Open to buyer visits

TRUSTED BY โ†˜

Regional Exclusive Distributors Top Cross-Border Sellers Fitness Chain Procurement International Trading Companies Sports Retail Chains

-- 04 / TAKE ACTION

Still have specific questions?
Talk to a channel consultant.

Submit your question below and we'll route it to the right specialist within 2 business hours -- or call the wholesale desk directly.

EXCLUSIVE QUESTION DESK

Submit your wholesale question

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ยฉ BICKFIT WHOLESALE ยท FAQ & CHANNEL DESK ยท GLOBAL B2B SUPPLY